- We dispatch OR contact you if there is a problem within 24hours of receiving an order except those made on the weekend. These orders are dealt with 8AM Monday (GMT+12)
- You will receive an email from us when your order has been dispatched. If you selected a TRACKED shipping method this email will contain your tracking number.
- Please double check your shipping address before you submit an order as often our shipping team will fill orders in real time & there won’t be a chance to amend this.
Delivery Targets & Pricing
International Untracked Standard Delivery | 3 - 12 Business Days | $12.95
International Tracked + Signature Express Delivery | 2 - 5 Business Days | $19.95
Australia Untracked Standard Delivery | 3 - 7 Business Days | $5.00
Australia Tracked Express Delivery | 2 - 5 Business Days | $9.00
Australia Tracked + Signature Express Delivery | 1 - 3 Business Days | $14.95
New Zealand Express Delivery | Next Day | $5.00
Please try to contact us about missing orders only after they are 24 hours past their delivery window.
Untracked shipping – PLEASE READ
We fully endorse our untracked service as a relatively quick & extremely economical shipping method for small orders. Our success rate with shipping international orders via Priority Airmail is over 99+% with 15,000 orders thus far!
A common problem that results in a package not arriving is incorrect or incomplete address information. Without a tracking number this results in the package being returned to sender – often this can take 4 – 6 weeks.
If your order was legitimately unable to be delivered it will be returned to sender then we will contact you for a new shipping address. We will then reship your order for free.
The reason we can’t offer any sort of reship on a missing package until we receive the return-to-sender is because as we have grown we are getting more & more fraudulent “missing package” emails. Our margins aren’t outrageous & when this happens it really stings.
Our recommendation is to spend the small amount extra on tracked shipping for any large order while the untracked option remains very economical and suitable for smaller orders.